Shipping Policy

1. Shipping Rates and Delivery Time

1.1 Shipping Rates

Shipping rates are calculated based on the weight of your order and the destination. You can view the shipping cost during the checkout process before confirming your order.

1.2 Delivery Time

Orders are typically processed within 1-2 business days. Once shipped, delivery times may vary depending on your location. Standard shipping times are 5-10 business days, but please note that these are only estimates and actual delivery times may vary.

2. Shipping Destinations

We currently ship to United States, Canada, Europe, Australia and New Zealand, If your country is not listed during the checkout process, please contact our customer support for assistance.

3. Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status and location of your package.

4. Shipping Carriers

We use private carriers to ensure the safe and timely delivery of your orders. The choice of carrier may vary depending on your location and the shipping option you select during checkout.

5. Customs and Import Taxes

Customers are responsible for any customs and import taxes that may apply to their order. We are not responsible for delays due to customs processes.

6. Lost or Damaged Items

If your order is lost or damaged during transit, please contact us immediately. We will work with the shipping carrier to resolve the issue and ensure you receive a replacement or refund.

7. Shipping Restrictions

Please be aware that certain items may be subject to shipping restrictions due to legal or logistical reasons. If you attempt to purchase a restricted item, you will be notified during the checkout process.

8. Address Accuracy

It is the responsibility of the customer to provide accurate shipping information. Please double-check your shipping address before completing your purchase. We are not responsible for orders shipped to incorrectly provided addresses.

9. Contact Us

If you have any questions or concerns about our shipping policy, please don't hesitate to contact our customer support team.